Conflict Resolution

Conflict is a fact of life.  Whether we like it or not, we deal with conflict on a daily basis.  Some of us are very good at dealing with conflict, while some of us aren't as good with conflict.  Here are a few tips in helping move past the emotional obstacles evoked by conflict and into the resolution phase.

• State the conflict:  Often times the toughest part of experiencing conflict is simply getting it out into the open.  By simply stating out loud what your conflict is, it can get you past the emotional aspects and may actually clear up misperceptions to move you into resolution.
• State why it is a conflict:  So you have a conflict... Now why is it a conflict?  Simply saying "I have a problem with you turning in this report two days late" is not enough.  You need to go one step further by letting the individual you have a conflict with know why it's a problem.  "I have a problem with you turning in this report two days late because it puts me even further behind.  The team's deadline is very strict, and I don't have much time to do my part."
• State your solution:  You have a conflict... We now know it.  But what do you propose as a solution?  If you don't have a solution, let the other person know you don't have any recommendations on how to resolve the problem and then open yourself up for discussion.
• State why you believe it is the solution:  If you do have a solution, make sure to let the other person know why you believe it will resolve the problem.  "If you let me know your progress on reports at least 24 hours prior to the deadline, I can move forward with my end and make sure I have what I need to get done ready.  That way, we don't put the team further behind."
• Be open for feedback:  Your recommendation may not be a solution.  It may not work for the individual you have a conflict with, or you may not have known about a potential obstacle your solution will experience.  Therefore, it is important to stay open to feedback and be flexible enough to adjust your solution to fit the needs of everyone involved.

By following these simple steps, it will make your conflict issues easier to resolve and enhance the positive working relationships you have at the office.

Assertiveness Communication for Native Women Workshop

HR Balance LLC is collaborating with Kay Knott to present a series of workshops focusing on the Native American community.  With the intention of incorporating Native cultural aspects into the workshops, our first endeavor is a workshop entitled, Assertiveness Communication Skills for Native Women and Women Working in the Native Community.