One of the necessary evils of being an employer and having employees is dealing with sexual harassment. I know plenty of employers who believe it would never happen in their workplace and/or there was no need to worry about such things, only to be proven wrong in very big, messy ways.
Clearly written sexual harassment policies and procedures help. The policy not only lets the employee know what is not acceptable behavior but it lets the employee know what the consequences are for participating in that unacceptable behavior. Procedures are great because they concisely (hopefully) tell employees what the steps are for addressing the offending behavior. It gives the help (and hope). However, sexual harassment policies and procedures are not enough.
In today’s world, a sexual harassment case can easily escalate into a lawsuit and employers – whether they want to or not – must prepare themselves for such a possibility. And while a sexual harassment policy and procedure will help in the due diligence arena, the courts have repeatedly stated employers need to take it a step further and implement sexual harassment training.
Sexual harassment training allows the employer to take the information they have in the policy and procedures and make sure employees and supervisors/managers understand and implement what is in writing. It provides a layer of protection for the employer, employee, and workplace that would otherwise create vulnerabilities.
So, if you do not have a written sexual harassment policy and procedures – get busy. It doesn’t matter how small of an employer you are, you still risk it all if you don’t have the proper policy and procedure in place. And if you really want to put the cherry on top, begin the process of training employees and supervisors/managers on those policies and procedures. Otherwise, your vulnerabilities still exist.
Showing posts with label HRB LLC. Show all posts
Showing posts with label HRB LLC. Show all posts
Monday, December 19, 2011
Wednesday, August 10, 2011
Customer Service Workshop
Delivering quality service is the key to survival in today’s business world. How you handle your customers will differentiate your business from the competition. Here’s what’s at stake: When customers are happy, they are likely to spend about 10% more on your product or service plus bring repeat business. But if they think they haven’t been treated right? They will tell everyone who will listen about their bad experience(s) and more than 90% of them (according to a study by Technical Assistance Research Programs) will never buy from you again.
Knowing what your customers expect and determining their needs, managing difficult customers, and increasing your company credibility will add value to your organization and develop the necessary environment for a quality, customer oriented culture. This workshop will help you recognize and fine-tune the critical aspects of serving customers better – securing that customer satisfaction and increasing repeat business.
This workshop will cover areas such as:
Knowing what your customers expect and determining their needs, managing difficult customers, and increasing your company credibility will add value to your organization and develop the necessary environment for a quality, customer oriented culture. This workshop will help you recognize and fine-tune the critical aspects of serving customers better – securing that customer satisfaction and increasing repeat business.
This workshop will cover areas such as:
- Who is the customer?
- Presenting a customer-oriented package
- Establishing customer expectations
- Communication skills are vital
- Dealing with difficult customers
Saturday, January 16, 2010
Who is HRB LLC?
HRB is HR Balance LLC – a consulting firm based out of Bellingham, Washington. In business since 2003, HRB focuses on human resources management, organizational development, and leadership coaching.
What We Believe In...
Vision:
We recognize who our stakeholders are and act with care and consideration in meeting the needs of those stakeholders in a timely, thoughtful, and respectful manner.
Integrity: We believe that truthful and consistent actions promote loyalty and trust. We must maintain credibility and accountability in all relationships, both as individuals and as professionals.
Balance:We will consider the needs of the individual, both professionally and personally - understanding balance in those areas will result in a stronger, dedicated, and loyal employee whose contributions to the big picture will exceed the investment made to achieve balance. We will also recognize the needs of the client, whose continued success depends on a balanced approach involving all facets of the client organization.
Voice: We will be a positive and productive voice for our stakeholders. We will advocate for inclusion, cooperation, and perspective.
We recognize who our stakeholders are and act with care and consideration in meeting the needs of those stakeholders in a timely, thoughtful, and respectful manner.
Integrity: We believe that truthful and consistent actions promote loyalty and trust. We must maintain credibility and accountability in all relationships, both as individuals and as professionals.
Balance:We will consider the needs of the individual, both professionally and personally - understanding balance in those areas will result in a stronger, dedicated, and loyal employee whose contributions to the big picture will exceed the investment made to achieve balance. We will also recognize the needs of the client, whose continued success depends on a balanced approach involving all facets of the client organization.
Voice: We will be a positive and productive voice for our stakeholders. We will advocate for inclusion, cooperation, and perspective.
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