Management Retreat

HR Balance LLC is conducting it's first destination retreat.  At the Swinomish Casino and Lodge in Anacortes, Washington, this Management Retreat is designed for managers and supervisors working in Native Country - whether Native or non-Native. 

Whether you are new to the job or have been on the job for years, being a Manager/Supervisor takes a unique set of skills to manage people.  This is especially true in Indian Country, where you are often dealing with clashing cultures, family members, and continually changing circumstances.

This two-day retreat covers three major management/supervisory areas:  Assertiveness Communication, Conflict Resolution, and Dealing with Difficult Employees. 

For more details on this valuable retreat, visit the website.  It is loaded with information to show why you should be reserving your space at this event today!

 

And if you're looking to stay at the venue location, the Swinomish Casino and Lodge provides the perfect, relaxing getaway.  So, now is your chance to book a room.  Don’t hesitate to book your room today.  We have a limited number of rooms available for the special $89 per night price.  Please review the registration packet on our website for details on how you can book your room at the special, discounted price.

Empowering You! Workshop for Women

We're extremely excited about our February workshop for women, Empowering You!  It's a workshop that has been a long time in-the-making, and we just know it is going to be a fun event for every woman who wants to attend.

This extremely hands on workshop will cover various areas to empowerment including communication, conflict, criticism, negotiation, and persuasion.  So if you are or know a woman who would be interested in attending, here are the details.

Customer Service Workshop

Delivering quality service is the key to survival in today’s business world. How you handle your customers will differentiate your business from the competition. Here’s what’s at stake: When customers are happy, they are likely to spend about 10% more on your product or service plus bring repeat business. But if they think they haven’t been treated right? They will tell everyone who will listen about their bad experience(s) and more than 90% of them (according to a study by Technical Assistance Research Programs) will never buy from you again.

Knowing what your customers expect and determining their needs, managing difficult customers, and increasing your company credibility will add value to your organization and develop the necessary environment for a quality, customer oriented culture. This workshop will help you recognize and fine-tune the critical aspects of serving customers better – securing that customer satisfaction and increasing repeat business.

This workshop will cover areas such as:

• Who is the customer?
• Presenting a customer-oriented package
• Establishing customer expectations
• Communication skills are vital
• Dealing with difficult customers

For more information on this value-added workshop, click HERE.

Spot On Supervising Workshop

You spoke... We listened. Feedback from the community has been focused on the need for a workshop on supervising skills, so we've put together a 2-day workshop entitled Spot On Supervising for Native Women and Women in the Native Community. This workshop takes place on June 15 and 16, and for more details, please go to: http://www.hrbalance.com/supervising.htm

Conflict Resolution Workshop...

For more information on our upcoming workshop on Conflict Resolution, simply go to our workshops website at http://www.hrbalance.com/workshops.htm.

Dealing With Difficult People Workshop

Assertiveness Communication Skills for Women Workshop

Since our Assertiveness Communication Skills for Native Women and Women Working in the Native Community workshop was so popular, we have decided to conduct another assertiveness communication skills workshop.  Only this time it will be for women in general.

This workshop is taking place on Friday, April 29, 2011.  For more details about the workshop, please click on the image above or go to our website.

Team Building Workshop

We are conducting a workshop on Team Building on Thursday, April 28, 2011 for native women and women working in the native community.  For more information on the workshop, please click on the flyer above or simply go to our website.

We would love to see you there!

Conflict Resolution for Native Women and Women Working in the Native Community

Kay Knott and Jack McCallum are presenting another workshop, on March 24, specifically geared toward Native Women and women working in the Native communities.  This workshop is on conflict resolutions skills - addressing not only the difficult task of resolving conflicts but also how gender and culture influence our ability to problem solve and move forward.

Details of the workshop include:
Cost:  $150
Date:  March 24, 2011
Time:  9 a.m. to 4 p.m.
Location:  17456 Pioneer Parkway - LaConner, Washington

It still isn't too late to register for the workshop.  To find out more details, simply head to the page specifically dedicated to this workshop:  http://www.hrbalance.com/conflictresolution.htm.

We hope to see you there!

Assertiveness Communication for Native Women Workshop

HR Balance LLC is collaborating with Kay Knott to present a series of workshops focusing on the Native American community.  With the intention of incorporating Native cultural aspects into the workshops, our first endeavor is a workshop entitled, Assertiveness Communication Skills for Native Women and Women Working in the Native Community.

Seminar - Employee Engagement | Bellingham HR Consultant

The Power of Engaging Your Employees

Are your employees engaged in their work? Do they demonstrate, on a daily basis, the key qualities of engagement such as enthusiasm, initiative, and stakeholder focus? Employees who are engaged on the job are vital to high performance organizations. This seminar will define engagement, discuss actions to enhance it, establish how management can drive engagement, and explain what actions you can take today to begin experiencing the tangible results of highly engaged employees, including higher productivity, lower costs, and more!

F8623
Cost: $45
Date: October 28, 2010
Time: 8:30 AM to 11:30 AM
Location: WCC - Foundation Building - 201C

For information on registering, please go to http://www.whatcomcommunityed.com/.

Seminar - Workplace Conflict | Bellingham HR Consultant

Controlling Conflict in the Workplace

Discover how to transform conflict into positive energy and lead your team to success. You'll learn how to handle disagreement and complaints, avoid damaging conflict, and prevent harassment issues.
F8539
Cost: $99
Start Date: November 5, 2010
Time: 8:30 AM to 12:30 PM
Location: WCC - Foundation Building 105.
 
For information on registering, simply go to http://www.whatcomcommunityedu.com/ for details.

Professional Development Opportunities

Emotional Intelligence: The Key to Career Success
Studies have found that intellectual knowledge and technical skills are no longer enough to be successful in the workplace. Interpersonal skills (Emotional Intelligence) is also a key factor in career success and an absolute requirement in leadership. Through this workshop, participants will learn:  How to develop their emotional intelligence (EQ); Influence, inspire, and motivate coworkers, subordinates, and supervisors;  Develop your leadership skills to enhance performance and organizational strength; Manage conflict through effective communication; and, Increase flexibility, enthusiasm, and teamwork while reducing wasted time, energy, and money.

Understanding Leadership and Management Functions
Not all managers or leaders are created equal, and you’ll learn why. Even if you aren’t a manager or in a leadership role in your organization, you will gain insight on what makes a great manager and leader, as well as how you can focus on key areas to successfully step into a management and/or leadership role.  In this workshop you will learn the differences between management and leadership, explore key managerial functions, and discover your leadership style and why it is more about the people you lead rather than you.

For more information on attending these workshops (which cost $49 each), please go to http://www.whatcomcommunityed.com/ for details.