Customer Service Workshop

Delivering quality service is the key to survival in today’s business world. How you handle your customers will differentiate your business from the competition. Here’s what’s at stake: When customers are happy, they are likely to spend about 10% more on your product or service plus bring repeat business. But if they think they haven’t been treated right? They will tell everyone who will listen about their bad experience(s) and more than 90% of them (according to a study by Technical Assistance Research Programs) will never buy from you again.

Knowing what your customers expect and determining their needs, managing difficult customers, and increasing your company credibility will add value to your organization and develop the necessary environment for a quality, customer oriented culture. This workshop will help you recognize and fine-tune the critical aspects of serving customers better – securing that customer satisfaction and increasing repeat business.

This workshop will cover areas such as:

• Who is the customer?
• Presenting a customer-oriented package
• Establishing customer expectations
• Communication skills are vital
• Dealing with difficult customers

For more information on this value-added workshop, click HERE.

Conflict Resolution Workshop...

For more information on our upcoming workshop on Conflict Resolution, simply go to our workshops website at http://www.hrbalance.com/workshops.htm.

Dealing With Difficult People Workshop

Assertiveness Communication Skills for Women Workshop

Since our Assertiveness Communication Skills for Native Women and Women Working in the Native Community workshop was so popular, we have decided to conduct another assertiveness communication skills workshop.  Only this time it will be for women in general.

This workshop is taking place on Friday, April 29, 2011.  For more details about the workshop, please click on the image above or go to our website.

Team Building Workshop

We are conducting a workshop on Team Building on Thursday, April 28, 2011 for native women and women working in the native community.  For more information on the workshop, please click on the flyer above or simply go to our website.

We would love to see you there!

Assertiveness Communication for Native Women Workshop

HR Balance LLC is collaborating with Kay Knott to present a series of workshops focusing on the Native American community.  With the intention of incorporating Native cultural aspects into the workshops, our first endeavor is a workshop entitled, Assertiveness Communication Skills for Native Women and Women Working in the Native Community.