The Art of Saying "Thank You" | Bellingham HR Consultant

Many take saying "Thank You" for granted, especially Management and Leadership. Here are some tips when it comes to telling your employees "Thank You."  I'm not talking "Thank You" as a form of politeness or courtesy.  I am talking "Thank You" for doing a good job... The ol' pat-on-the-back.

• Don't say it too frequently; otherwise, it begins to sound disingenuous.  However, not saying it enough can lead to resentment and disloyalty.  Say it when an employee has done big projects or special projects.  Making a big deal out of their daily responsibilities leads to that frequency that can get you into trouble.
• Make it personal.  Instead of making a big show of it, send a personal note.  A handwritten note sent to the employee's home address is a formal yet intimate way of letting the employee know they did something good.  It will not only be appreciated by the employee, but you'll soon discover they are talking about the note (maybe even showing the note) to their colleagues in a positive context.
• When handing out those kudos, do it in a way that the employee appreciates.  Some employees are motivated by public displays, while other employees prefer a quiet show of appreciation.  Find out which your employees are motivated by and follow through with the individual.  If you try the blanket approach to those kudos, you'll find the employees who thrive in the spotlight will wilt and second guess themselves if they receive a quiet "atta boy!" while those who prefer the quiet approach will feel embarrassed, if not humiliated, by public displays.
• When you're on the receiving end of a "Thank you," make sure you pass that sentiment out to those who work for you.  What sets a successful, effective Manager/Leader off from the pack is their willingness to share the glory and take all the blame.

By following these simple guidelines to express your appreciation, you'll go a long way in not only endearing yourself to your staff, but also increasing the likelihood of repeat performances.